Conflict Resolution Foundations

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She presents “The Resolution Roadmap,” a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction. A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.

Topics include:

  • Understanding how conflicts arise
  • Navigating cognitive bias
  • Identifying issues and needs
  • Brainstorming solutions
  • Increasing your conflict capacity
  • Asking diagnostic questions
  • Labeling and mirroring
  • Reframing to find common ground

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